I have a rest period - why is something still being debited from my account?

Modified on Sun, 12 May at 8:00 PM

If your rest period has been processed retroactively, contributions already collected for this period will be stored as a credit in your profile. The service fee (for old contracts) will also be charged during a rest period. The first contribution at the end of your rest period will also be debited pro rata (depending on the booking cycle) before the end of the rest period. For better awareness, you can view all debits and rest periods in the self-service area of your FITSEVENELEVEN app.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article